
Frequently Asked Questions
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How long does it take to deliver?
We usually pack and dispatch your order within 1 working day. Orders placed over the weekend or on UK bank holidays will be sent out on the next working day.
UK Shipping - Standard Delivery (Royal Mail 2nd Class) – 1–3 working days — £2.95 or Free for orders over £20.
Delivery times are estimates and may take a little longer during busy periods like Christmas or during postal strikes.
How can I return a book?
You’re welcome to return your order within 14 days of receiving it for a refund or exchange. Books must be in their original condition — unread and in the same packaging we sent them in.
Send us a quick email at contact@cosmotales.co.uk with your order number and reason for return.
Returns Postage:
If we’ve made an error or your book arrives damaged, we’ll happily cover the cost of return postage. If you have simple changed your mind, you'll need to cover the return postage.
Do you ship internationally?
At the moment we are not shipping outside of the UK, but if you would be interested please email us at contact@cosmotales.co.uk, as we are constantly growing our business.
What if one of the books I want is out of stock?
Do not worry! We order and receive books constantly, so it will be only be a matter of a few days till the book is back in stock.
Will you add more books in Greek and Arabic?
Absolutely! We are constantly enriching our library with curated books.
Contact us on contact@cosmotales.co.uk to tell us the book you want next.
Will you add books in more languages?
This is the plan! We started with the languages that we were most familiar with and we will soon add more languages.
Contact us on contact@cosmotales.co.uk to tell us which language we should add next.
Can I buy a gift card for my loved ones?
Of course! You can send a gift card as a birthday gift, for a special occasion or just because.
Simply click at the bottom of the page our "e-gift card" option and you will be able to select the amount. A code will be sent by email to your loved ones to redeem on any book in any language they want.